Support
Last Updated: February 2025
Frequently Asked Questions
How do I add a new glucose reading?
To add a new glucose reading, tap the "+" button on the home screen. Enter your glucose value, select the time of day, and add any notes if needed. Then tap "Save" to record your reading.
Can I export my data?
Yes, you can export your data by going to Settings > Data Management > Export Data. Your data will be exported as a CSV file that you can open in spreadsheet applications.
How is my HbA1c estimated?
EasyGluco estimates your HbA1c based on your average glucose readings over the past 3 months. This is an estimate and should not replace laboratory tests ordered by your healthcare provider.
Is my data secure?
All your data is stored locally on your device only. We do not collect, store, or transmit any of your personal or health information to external servers.
Contact Support
If you need additional help or have questions not covered in our FAQ, please contact our support team:
Email: aslansyt1@gmail.com
We aim to respond to all inquiries within 48 hours.
Troubleshooting
App Crashes or Freezes
- Ensure your app is updated to the latest version
- Restart your device
- Check if your device has sufficient storage space
- If problems persist, please contact our support team
Data Not Saving
- Make sure you tap the "Save" button after entering data
- Check if your device has sufficient storage space
- Try restarting the app